Refund policy

Withdrawal Policy

Consumers have a fourteen-day right of withdrawal.

Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving a reason. The cancellation period is fourteen days from the day on which you or a third party named by you who is not the carrier took possession of the goods.

To exercise your right of withdrawal, you must send us (BYFREY, BYFREY Beauty GmbH, Freya Kondel, Friedrichstr. 21, 80801 Munich, Germany, info@carebyfrey.com) a clear statement (e.g. a letter sent by post or an email) about your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although it is not mandatory. You can also exercise your right of withdrawal online at https://www.carebyfrey.com/pages/widerruf-formular via the footer. If you use this online option, we will send you confirmation of receipt without undue delay on a durable medium (e.g. by email), including information on the content of the withdrawal declaration as well as the date and time of its receipt.

To meet the cancellation deadline, it is sufficient for you to send the communication regarding the exercise of the right of cancellation before the cancellation period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will owe you all payments we have received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. The direct costs of returning the goods amount to a flat rate of €2.90 (including statutory VAT). This amount will be withheld from the purchase price to be refunded. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Withdrawal policy created with the Trusted Shops Legal Texter.